Mr. Raymond Yu has over 25 years of information technology experience in a wide range of roles in professional consulting and IT management with multinational corporations and governments. He has strong project and people management skills in IT Service Management (ITSM), application development and professional services. He has direct involvement in all phases of development and service improvement projects, helping customers to achieve service maturity in people, organization, process and technology to realize benefits. He is a preacher and a practitioner on IT Best Practice and Outsourcing.

Mr. Yu is an independent consultant, providing training and advisory services on IT service strategies, service design, implementation and improvements that helps customers integrate IT services with business objectives and achieving corporate goals.

He was Sun Microsystems (Asia North) and CA (Asia Pacific and Japan) Service Management Practice Leader providing ITSM consultation and responsible for establishing delivery strategy and service initiatives that enable the field organizations successfully deliver solutions to customers. He created the Service Management improvement approach for service improvement projects and the approach was well accepted and adopted by the Global Practice. He had successfully completed a number of ITSM Process Maturity Assessments in the region and leading consultants to deliver ITSM design and process implementation, successfully helping customers to achieve service improvement with ROI and ISO20000 accreditation.

Prior to CA and Sun, Mr. Yu was the Assistance General Manager and CIO with BUPA Health Insurance. He got excellent rating from performance evaluations and have successfully delivered core business systems and helped his company won several awards in 2003 and 2004. His company adopted and rollouts the developed system and services that was planned, managed and delivered by Mr. Yu to several countries with similar size operations because of its successful implementation.

He had held positions in public sectors as Head of Operation and Information System Architect with Ministry of Transportation, Canada. He was also the Practice Manager, Project Director and Project Manager with Oracle Hong Kong and Oracle Canada.

Raymond is a Professional Engineer, Certified Project Management Professional, Certified Manager of IT Service Management and Certified ITIL V3 Trainer. He is active in the IT community and is the founding Vice Chairman of the IT Service Management Forum (itSMF) Hong Kong Chapter, promoting the adaptation of the best practice of ITIL to elevate the quality and performance of IT services in the territory. He has been invited to speak at different forums like CIO Forum Asia 2005, Best Practice Seminar and other user conferences on IT Service Management and Outsourcing practices