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Best
Business (Application-SME) Silver Award |
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e-print
- Online Printing System
The
Web-based system offers high quality but affordable
printing to a wide range of customers, providing front
end customer services as well as back end production
support.
On the front end, the system allows customers to place
their printing orders online. An SMS message confirming
the order is immediately sent automatically to the
customer's mobile phone. Customers appreciate the
reassurance they gain from being at all times able
to view the production status of their project online.
Once the order is completed, they will again receive
an SMS message. The system also provides online quotation
and printed material layout verification services
to customers.
On
the back end, the printing operation uses the system
for production planning, material allocation, status
tracking, productivity monitoring, and sales reporting.
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Comments from Panel
of Judges |
"The automation
of so many of key processes ensures that both customers
and staff are in possession of timely and accurate
information. The system is well designed and its architecture
could well be adopted by other businesses looking
for workflow automation and productivity enhancement." |
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