ABSTRACT

Mr Edmund Chan

Enterprise Customer Unit Director

Microsoft Hong Kong Limited

Improving Customers Satisfaction

Since its founding in 1975, the Microsoft Corp mission has been to create software for the personal computer that empowers and enriches people in the workplace, at school and at home.

Microsoft's early vision of a computer on every desk and in every home was recently updated to reflect the increasing role of the Internet in our lives. The March 1999 reorganization set the tone for a new company vision that will focus on customers and the power of the Internet, offering people and businesses the ability to be connected and empowered any time, anywhere, and on any device.

We are dedicated to understanding and exceeding the expectations of our customers, partners and fellow employees. At Microsoft, all employees embrace Customer Satisfaction as fundamental to our long-term success and dependant on their contributions. We increase face-time with all customers and partners, improve customer experience with products as well as increase quality of interactions with customers and partners at all levels. We are committed to listen to our customers and use that feedback to shape our offerings.

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